The Philippine Information and Business Process Outsourcing or IT-BPO industry grew about 26% in 2010 to US$8.9 billion base on the report of the Business Processing Association of the Philippines or BPAP. and its partner associations like ACPI, GDAP, HIMOLAP and PSIA together with the Contact Center Association of the Philippines or CCAP. By the end of 2010, the industry employed a total of 525,000 skilled workers and professionals.
Base in the Business Processing Association of the Philippines Chairman, Alfredo Ayala that their contact center sector grew over 20% in 2010, beating India and establishing itself as the largest in the world on the back of the Philippines being recognized as the most-preferred destination in the world. It show that the industry boost but also transform. They achieved powerful growth in all major sectors of the industry. The major sectors of the industry are the voice-based BPO, non-voice business support and complex service and Information Technology.
In 2010, the numbers also show that their non-voice Business Processing Outsourcing sector and at the same time back-and-mid-office business support and high-value knowledge process outsourcing expand fastest at an impressive rate about 30%. There were 100,000 professionals in the sub-sector that will employ with many of the Business Process Outsourcing employees coming from financial and accounting, legal and medical sciences backgrounds.
From the global financial crisis as markets in buyer countries placed orders and started implementing stalled contracts in 2010, the data on the relatively smaller outsourcing sectors of Information Technology, animation, Transcription and game development revealed that the sectors have retrieved. It was reported by all sectors except ESO or Engineering Services Outsourcing about the positive growth figures for employment and revenues. The construction and automotive industries have yet to fully recover in the markets for Philippine Engineering and Design Services including the U.S. and the Middle East, this is explained by the Senior Executive Director Gilliain Joyce Virata.
The CCAP President Benedict Hernandez said that the Philippines now leads the world in voice-based customer service. They have solidified their global leading position with their agents including the best customer service in the world. To drive market growth did not continue the confidence in their voice-based capabilities but also range of high value service delivered out of the Philippines in areas including the financial services, marketing and research, and health care. From 344,000 employees, the contact center sector grew 21 percent to US$6.1 billion.
The Philippine ITO sector has recovered from the global financial crisis and grew at a healthy 28% in 2010. They earned US$725 million in export revenues as their clients renewed their Information Technology spending ina nticipation of expansion after the year of hesitation. There are about 45,000 Information Technology professionals employed in the country’s Information Technology outsourcing sector up 27 percent from 2009. This are according to PSIA’s.
Te umbrella organization for the fastest-growing industry in the Philippines is the Business Processing Association of the Philippines. The BPAP serves as the one stop information and advocacy gateway for the Philippines IT-BPO services industry and it has over 250 company members including the four sector association members, such as the animation Council of the Philippines, Game Developers Association of the Philippines, Healthcare Information Management Outsourcing Association of the Philippines and the Philippine Software Industry Association.
Outsourcing helps the economy and at the same time the industry. This is the best way to have a good performance and development of a specific work, business etc.
REFERENCE:
http://www.eastvantage.com/news/philippine-it-bpo-industry-continues-grow-and-creates-100000-new-jobs
