The BPAP (Business Processing Association of the Philippines) is effective about the prospects of the country’s non-voice information technology business process outsourcing segment as revenues surged 26 percent. The IT-BPO industry grew at an impresive rate of 24 percent, industry figures showed that the non-voice expanded by an estimated 30 percent.
Gillian Virata, BPAP Senior Executive Director said in a statement that the increase was a result of strengthening service delivery in the financial service, human resources, insurance, engineering, logistics, media, software, IT, healthcare and legal industries. He said that the demand for new outsourced services is increasing and the potential for non-voice and other emerging services is enormous. The IT-BPO has now evolved into an industry of industries with a broad range of new sectors seeking to leverage opportunities in the delivery of non-voice services.
With 90 percent coming from non-voice work, the research and consultancy firm Everest Group recently forecast the global market for the outsourced services to reach $220 billion to $280 billion. The Philippines is set on maintaining its global leadership in voice BPO or contact centers, Virata explained that the Philippines is rapidly expanding its share of the global non-voice IT-BPO services market.
In Philippine IT-BPO revenues, 33 percent of $11 billion was generated by non-voice sectors including medical transcription that now covers health care information management as well as animation service now grouped with other creative services including game development and graphic design. The other business services for industries such as banking transportation, manufacturing, pharmaceutical and retail. The Philippine IT-BPO indusutry accounteud for about five percent of the country’s gross domestic product, one third of the output consisted of non-voice work delivered by approximately 220,000 employees.
The Executive Director for industry affairs of BPAP, Raymond Lacdao stated the growth is being felt across several non-voice sectors in the Philippines which are restructuring to meet demand for more non-voice, complex services. Lacdao said that it is an exciting time for the IT-BPO industry players, as a result of the industry’s rapid growth. The Philippines has become an important venue for global IT-BPO stakeholders to discuss industry developments and forecast.
REFERENCE:
http://goodnewspilipinas.com/2012/08/18/phl-outsourcing-sector-bullish-on-non-voice-it-bpo-business/