Due tot he overwhelming pool of job candidates that has been created by the countries economic downturn, callcenter managers may have been lulled into a false sense of ease. It should not be hard to fill any size call center with crackerjack agents. More people will respond to a call center hiring opportunities, it does not mean that they have the qualifications to perform well in a call center environment. From call center hiring testing and assessment solutions, call center hiring managers can benefit. Call center hiring managers can take advantage of Software-as-a-Service solutions that identify people people who are qualify for the jobs in the call center based on job profiles they have created.
Most of the call center applicants will anticipate that they will be tested in some manner before that is being hired. The extent and scope will not anticipate the testing that will take. Call center hiring managers may be tempted to scale back on the amount of pre-hiring testing they perform in an effort to not turn off the most qualified candidates. According to the research conducted by FurstPerson, the company that markets a SaaS, Web-based call center assessment and talent management solution that is full of supports with a professional service team. The call centers applicants’ perceptions of the amount of time pre-hiring call center hiring tests take to complete. Call center who are administered well designed tests felt it took them much less time to complete than it actually did.
A series of three tests that on average took 88 minutes to complete, this is completed by the group FurstPerson tested. The 60 percent of the 500 people studied thought the testing took under an hour to complete, the actual length of the testing is a surprising 84 percent felt the testing time was appropriate. These results are based on well-designed call center hiring tests. This is poorly designed call center hiring tests produce the opposite results. The company stated in the blog that the use of the job-relevant, engaging pre-hire tools creates a more engaging candidate experience, it reduces the perception of how long it takes to complete pre-hire assessment.
Due to the trend to bring call center jobs back from off-shore, the need for call center hiring increases. The embracing of the home-based agent model due to company growth and the attention to a social media and mobile technologies, call center hiring solutions such as pre-hiring assessments that will become more imperative.
Outsourcing is the best technique in all of the technique on how to improve thing in businesses. This is the best way to have a good performance and good development. Business Process Outsourcing is the fastest growing in the industry now, people want to be a part of the call center industry. People know that in outsourcing, there are lots of benefits and money that can earn. All people who want to be a part of it should know the do’s and dont’s. Being a call center agent is good, though others said that not.
REFERENCE:
http://www.tmcnet.com/channels/call-center-hiring/articles/238795-call-center-hiring-managers-shouldnt-skimp-testing.htm
http://call-center-outsourcing.tmcnet.com/topics/call-center-outsourcing/articles/238009-call-center-outsourcing-company-the-philippines-reveals-new.htm
http://call-center-outsourcing.tmcnet.com/topics/call-center-outsourcing/articles/237178-tmcnet-call-center-outsourcing-week-review.htm
