The world’s leader in business support functions is the Philippines now such as shares services and business process outsourcing after effectively overtaking India in the categories. This is according to IBM’s Latest Global Locations Trend Annual Report released recently in New York. In October, the 20 page report was launched, however it was only made available online. It is said that the first time that India was not in the leading position for the activities, the India ranks as number 2.
In the global ranking from India, the Philippines has taken over the lead after having challenged the top position for several years. The Philippines offered a similarly attractive business environment for the international business support function as India. In recent years, IT has not had the same labor cost increases as have occurred in different Indian hot spots.
In July 2010, the international Labor Organization in its report titled, Offshoring and Working Conditions in Remote Work released in Geneva. The Business Process Outsourcing industry may be broadly divided into voice services including call/;contact centers and back office services like Finance and accounting, data processing and management and also the human resource development. In the Philippines, call centers make up 70 percent of the Business Process Outsourcing industry. Trailing India were the United States, China, Poland, United Kingdom, Costa Rica, Colombia, Ireland, Fiji, South Africa, Hungary, Egypt, Australia, France, Canada, Netherlands and Singapore.
The another Asian country that has succeeded in positioning itself as an alternative to India is Sri Lanka. South Africa and Egypt confirmed their increased attractiveness for services investment. In different other countries that have emerged as a new preferred destinations, especially in Latin America where Costa Rica and Colombia was now both among the world’s Top 10 recipient countries. The China continuing ascent as a service destination and a confirmed. It should not be considered anymore merely the world’s factory.
Due to one single large services center, Fiji is remarkably highly ranked. The IBM Global Business Services presents an annual report analyzing the latest global trends in location selection. By the PLI-Global Location Strategies, they prepared the reports. This is a division of IBM Global Business Services that advises clients where to establish and operate their business functions around the world. It also helps the economic development organizations with their strategies to attract and retain business and to improve also their business environment.
The economic changes and the implications for the global economic landscape and the investment attraction and retention efforts of cities, countries and regions, this is outlined by the Global Location Trends. The changes in corporate location strategies manifested themselves in more nuanced ways for a various types of business functions. In 2009, investment in services activities with more than 115,000 jobs created globally in the functions compared with just over 100,000 in 2008. A central feature of the corporate restructuring currently taking place is the move toward greater use of the Shared Service Central Model for a wider range of activities including higher value-added activities such as the Human Resources and decision support functions. ‘
There is no impossible when you outsourced because it gives you s a chance to have a big opportunity wherein this is something that will help people to become success and at the same time the business a best development and performance that will meet clients requirements.
REFERENCE:
http://nearshoreamericas.com/philippines-world-bpo-leader-india-ibm/
http://www.philstar.com/Article.aspx?articleId=635229&publicationSubCategoryId=66
http://www.hubportgroup.com/portal/NewsArticles/ITandOutsourcingNews/PhilippineBPOsofUSbasedfirmsmaybetaxedtwi/tabid/159/Default.aspx
