In outsourcing the business, the overseas can bring much value to the business in terms of the cost savings and it is an additional revenue that is realized. Most of the information focuses on how to bring the value of the organization. It is useful to present people with a few of the problems that stand in a way in achieving the desired success. There are three main points to be aware of before deciding to outsource.
One of the point is that, the negative customer and employee perception. This is no matter how smooth the accent, there will be some that take an issue with the fact that the company has chosen to outsource. Some of the companies try to hide by only allowing the outsourcers to work in non customer-facing position. The solution for this is that, outsourcing solution should be tested in Phase 1, Phase 2, Phase 3. The Phase 1 is the customer satisfaction surveys that is designed specifically to test the overall reaction from the customer and employee base. It helps people to initiate in monitoring customer and employee reaction. Open communication with the employees as to change in a good, healthy relationship early should be a priority.
The cultural misunderstanding can result in increased costs and a loss of productivity is the second one. The expected holidays for employees in the country you are planning on outsourcing ? The Philippines a 13th paid month is expected for most of the permanent employees? What motivates employees in the intended country basis money. The solution for this is that, doing some reading on the cultural differences between country and hosting country can prove useful.
The third one is that manging an employees well is a crucial of any of the successful business. The lack of face time difference is easily create a communication, delays and a lack of trust between the onshore and the offshore teams. There is a solution for that, in determining the services and efficiency standards from the start that will help offshore team in creating and hitting milestones and project deadlines. For clear communication to the managers, breaking projects up and keeping project managers in-house, it allows the manager a smaller and intimate team to work with to hit their goals.
Most of the people know the importance of outsourcing. This is very important especially in making a decision to outsource some of work. Outsourcing makes the life of people meaningful and easy.
REFERENCE:
http://www.outsource2ph.com/?s=Outsource+Secrets+%E2%80%93+3+things+you+should+know+before+outsourcing
http://www.trybpo.com/outsourcing-secrets-outsource-things-to-know-outsourcing-tips/
http://digg.com/news/story/Outsource_Secrets_3_things_you_should_know_before_starting
