The Philippines has successfully toppled India as the world’s call center capital, to grow by 26 percent in 2010 it was the red hot non-voice sector which aided the local information technology and business process outsourcing or the IT-BPO industry with the overall revenues hitting $8.9 billion. By the end of 2010, the industry groups said that the outsourcing sector employed a total of 525,000 skilled workers and professionals, recording a 24-percent employment growth from end -2009.
The Business Process Association of the Philippines and its partner association Animation Council of the Philippines, Game Development Association of the Philippines, Healthcare Information Management Outsourcing Association of the Philippines and Philippine Software Industry Association together with the Center Association of the Philippines was release the figures.
The Business Process Association of the Philippines chairman Alfredo Ayala said in a highlighted data showing that the industry not only grew but also diverse, he said that they achieve robust growth in all major sectors of the industry: Information Technology, voice-based Business Process Outsourcing, and non-voice business support and complex services. He also stated that their contact-center sector grew over 20 percent in 2010, overtaking India and establish itself as the largest in the world on the back of the Philippines that is being recognized as the most-preferred destination in the world for the services.
The numbers also show that their non-voice Business Process Outsourcing sector, including the back-and mid-office business support and a high value knowledge process outsourcing or the KPO, grew fastest at an impressive rate of 30 percent in 2010. In 2010, the data on the relatively smaller outsourcing sectors of Information Technology, animation, transcription and game development revealed that the sectors have recovered form the global financial crisis as the markets in buyer countries placed orders and it started to implement a stalled contracts.
It is already reported a positive figures for employment and revenues by all the sectors except the Engineering Services Outsourcing or the ESO. The Business Process Association of the Philippines executive director Gillian Joyce Virata stated that the construction and the automotive industries have yet yo fully recover in the key markets for Philippines Engineering and design services such as the United States and the Middle East.
Now, the Philippines leads the world in voice-based customer service. Benedict Hernandez the CCAP President said that they have solidified their Global leading position with their agents in providing the best customer service in the world. The confidence in their voice-based capabilities is not only continues to drive market growth but also range of research and health care. From 344,000 employees, the contact center sector grew 21 percent to $6.1 billion.
The President of the PSIA, Nora Terrado said that in 2010, the Philippines ITO sector has recovered from the global financial crisis and it grew at a healthy 28 percent. They earned $725 million in export revenues last year as their clients renewed their Information Technology spending in anticipation of expansion after a year of hesitation. Now, it is about 45,000 professionals that employed in the country’s Information Technology outsourcing sector.
The ACPI and GDAP presented the outsourcing sectors, animation and a game development. It is also posted a respectable growth. The CICT provides funding for BPAP’s Philippines Information Technology- Business Process Outsourcing Road Map, 2011-2016 that projects that the industry’s baseline growth would be about 15 percent a year for the next five years. In revenues, it would be translate to 900,000 total direct jobs, 1.7 million indirect jobs and a $20 billion.
The outsourcing is very important to all. It gives people an assurance to work hard. It helps the people who is lack of money and knowledge. Now, the Information Technology has a big role in the world because this is something that is very helpful in all. Outsourcing helps to provide a best performance and development.
REFERENCE:
http://www.contactcenterworld.com/view/contact-center-news/non-voice-powers-ph-outsourcing-sector-with-26-growth-in-2010.aspx
http://newsbytes.ph/2011/04/07/non-voice-powers-ph-outsourcing-with-26-growth-in-2010/
http://www.codelean.com/en/news/11-04-11/Nonvoice_Sector_Boosts_RP_IT-BPO_Growth_by_26.aspx
